OnGuard RMT™ is a water heater management system from Bradford White that can help keep your business up and running. Once the OnGuard system is connected and activated, Bradford White support technicians constantly monitor your water heater to ensure optimal performance. You don’t need to do a thing! Bradford White will contact you in the event your water heater indicates a fault or requires service. We will also contact your authorized service contractor to perform any required repair or maintenance. Best of all, Bradford White will cover the cost of the service call and repair.
OnGuard RMT™ (Remote Monitoring Technology) from Bradford White combines proprietary hardware, internet-based connectivity, alert status notification, 24/7 factory-based technical support, and fast service dispatch to give you the ultimate level of awareness and protection. When a compatible water heater is connected to the OnGuard RMT™ communication gateway, the status of the water heater is communicated directly to Bradford White technicians. This monitoring protocol frees you from monitoring your water heater, saving you valuable time.
As an OnGuard RMT™ customer, you’ll always be in the loop. Bradford White will send you, via email, a monthly status report for each OnGuard RMT™ equipped water heater. The report will detail performance status and will also track operational characteristics such as burner cycles, burner run hours and approximate fuel usage. You will also be reminded when your OnGuard RMT™ Protection Plan is nearing its expiration date.
24/7 remote monitoring based in our Middleville, MI manufacturing facility
Round the clock live operator technical support
Fault alert notification via email or phone from BWC Technical Support to end user
Authorized service contractor contact, situation assessment and dispatch
A monthly status report for each OnGuard RMT™ equipped water heater is provided, via email, to the preferred contact that is registered with OnGuard
Improved service response time and reduced on-site diagnostic time
Tracking of operational characteristics such as burner cycles, burner run hours and approximate fuel usage
Preventative Maintenance - After year two, active OnGuard RMT™-equipped commercial water heaters will receive a complete system check and required maintenance as determined by the manufacturer or manufacturer's
Each communication gateway can monitor up to four manifolded water heaters and provide status and statistical data on each