There are often a number of different causes for the same condition, so be sure to check them all -- even after you have identified the main reason for the problem. Some may be on the verge of developing, while others may develop right after you have fixed the primary cause. So play it safe...CHECK ALL CAUSES! We recommend that you rely on an experienced professional plumbing and heating contractor for water heater installation and maintenance.

To Find Solutions, Choose From the List of Problems Below:

Identifying Gas Leaks

Burner Flame Floats--Lifts Off Ports

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
High gas pressure Check with utility
Flue clogged Clean -- check for source of trouble and correct
Heater installed in confined space Provide ventilation by use of louvers in wall or door
Heater not connected to flue Provide and connect to proper flue
Excess draft Check source and correct
Cold drafts Check source and correct

Burner Flame Noisy

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
High gas pressure Check with utility
Flue clogged Clean -- check for source of trouble and correct
Heater installed in confined space Provide ventilation by use of louvers in wall or door
Heater not connected to flue Provide and connect to proper flue
Excess draft Check source and correct
Cold drafts Check source and correct

Burner Flame Too High

REASON REMEDY
Insufficient primary air Adjust air shutter to increase air supply -- if supplied
Insufficient secondary air Provide ventilation to heater
High gas pressure Check with utility
Heater not connected to flue Provide and connect to proper flue

Burner Flame Yellow--Lazy

REASON REMEDY
Insufficient primary air Adjust air shutter to increase air supply -- if supplied
Insufficient secondary air Provide ventilation to heater
Low gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Venturi clogged Clean -- check for source of trouble and correct
Flue clogged Clean -- check for source of trouble and correct
Main burner line clogged Clean -- check for source of trouble and correct
Heater installed in confined space Provide ventilation by use of louvers in wall or door
Heater not connected to flue Provide and connect to proper flue

Burner Pops When Turned On Or Off

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
Low gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate

Burner Will Not Ignite

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
No gas Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Dirt in gas lines Notify utility -- install dirt trap in gas line
Venturi clogged Clean -- check for source of trouble and correct
Pilot line clogged Clean -- check for source of trouble and correct
Main burner line clogged Clean -- check for source of trouble and correct
Defective thermocouple lead Replace with new thermocouple lead
Defective thermostat Replace
Defective magnetic valve Replace entire control
Thermostat set too low Turn temperature knob to desire temperature
Heater installed in confined space Provide ventilation by use of louvers in wall or door

Combustion Odors

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
Insufficient primary air Adjust air shutter to increase air supply -- if supplied
Insufficient secondary air Provide ventilation to heater
High gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Venturi clogged Clean -- check for source of trouble and correct
Flue clogged Clean -- check for source of trouble and correct
Heater installed in confined space Provide ventilation by use of louvers in wall or door
Heater not connected to flue Provide and connect to proper flue

Condensation

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Flue clogged Clean -- check for source of trouble and correct
Heater installed in confined space Provide ventilation by use of louvers in wall or door
Heater not connected to flue Provide and connect to proper flue

Drip From Relief Valve

REASON REMEDY
Thermostat set too high Turn temperature knob to desire temperature
Sediment or lime in tank Drain-check to see if water treatment is necessary
Excessive water pressure Use Pressure reducing valve and pressure relief valve
Surge from automatic washer solenoid valve Install blind pipe air cushion
Heater stacking Install adequate heater -- install relief valve

Excessive Relief Valve Operation

REASON REMEDY
Thermostat set too high Turn temperature knob to desire temperature
Excessive water pressure Use Pressure reducing valve and pressure relief valve
Surge from automatic washer solenoid valve Install blind pipe air cushion
Heater stacking Install adequate heater -- install relief valve

Flame Burns In Venturi

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
Low gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Defective thermostat Replace

High Operating Costs

REASON REMEDY
High gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Venturi clogged Clean -- check for source of trouble and correct
Flue clogged Clean -- check for source of trouble and correct
Thermostat set too high Turn temperature knob to desire temperature
Sediment or lime in tank Drain-check to see if water treatment is necessary
Heater too small for job Install adequate heater
Wrong piping connections Correct piping-dip tube must be in cold inlet
Leaking Faucets Repair faucets
Gas leaks Check with utility -- observe safety instructions
Excess draft Check source and correct
Cold drafts Check source and correct
Return circulating lines Recommend change to one pipe system
Long runs of exposed piping Insulate
Hot water piping in outside walls Insulate
Heater stacking Install adequate heater -- install relief valve
Dip tube in hot water outlet Remove and replace in cold water inlet

Insufficient Hot Water

REASON REMEDY
Low gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Thermostat set too low Turn temperature knob to desire temperature
Sediment or lime in tank Drain-check to see if water treatment is necessary
Heater too small for job Install adequate heater
Wrong piping connections Correct piping-dip tube must be in cold inlet
Leaking Faucets Repair faucets
Cold drafts Check source and correct
Return circulating lines Recommend change to one pipe system
Long runs of exposed piping Insulate
Hot water piping in outside walls Insulate
Dip tube in hot water outlet Remove and replace in cold water inlet

Overheated Water - Steaming

REASON REMEDY
High gas pressure Check with utility
Defective thermostat Replace
Thermostat set too high Turn temperature knob to desire temperature
Heater stacking Install adequate heater -- install relief valve

Pilot Flame Too Large

REASON REMEDY
High gas pressure Check with utility

Pilot Flame Too Small

REASON REMEDY
Low gas pressure Check with utility
Dirt in pilot burner orifice Clean orifice -- check for source of dirt and eliminate
Dirt in gas lines Notify utility -- install dirt trap in gas line
Pilot line clogged Clean -- check for source of trouble and correct

Pilot Will Not Remain Lit

REASON REMEDY
No power Check fuses or circuit breaker, replace or reset. Check with utility if necessary
Excess primary air Adjust air shutter to reduce air supply -- if supplied
Low gas pressure Check with utility
High gas pressure Check with utility
No gas Check with utility
Dirt in pilot burner orifice Clean orifice -- check for source of dirt and eliminate
Dirt in gas lines Notify utility -- install dirt trap in gas line
Flue clogged Clean -- check for source of trouble and correct
Pilot line clogged Clean -- check for source of trouble and correct
Thermocouple lead connection loose Tighten snug with fingers, then take 1/4" turn with wrench
Defective thermocouple lead Replace with new thermocouple lead
Defective magnetic valve Replace entire control
Cold drafts Check source and correct

Slow Hot Water Recovery

REASON REMEDY
Excess primary air Adjust air shutter to reduce air supply -- if supplied
Insufficient primary air Adjust air shutter to increase air supply -- if supplied
Insufficient secondary air Provide ventilation to heater
Low gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Venturi clogged Clean -- check for source of trouble and correct
Flue clogged Clean -- check for source of trouble and correct
Thermostat set too low/td> Turn temperature knob to desire temperature
Sediment or lime in tank Drain-check to see if water treatment is necessary
Heater too small for job Install adequate heater
Wrong piping connections Correct piping-dip tube must be in cold inlet
Excess draft Check source and correct
Cold drafts Check source and correct
Dip tube in hot water outlet Remove and replace in cold water inlet

Smoking Or Carbon Formation

REASON REMEDY
Insufficient primary air Adjust air shutter to increase air supply -- if supplied
Insufficient secondary air Provide ventilation to heater
High gas pressure Check with utility
Dirt in main burner orifice Clean orifice -- check for source of dirt and eliminate
Venturi clogged Clean -- check for source of trouble and correct
Flue clogged Clean -- check for source of trouble and correct
Defective thermostat Replace
Defective magnetic valve Replace entire control
Heater installed in confined space Provide ventilation by use of louvers in wall or door
Heater not connected to flue Provide and connect to proper flue

Thermostat Fails To Close

REASON REMEDY
Defective thermostat Replace
Defective magnetic valve Replace entire control
Return circulating lines Recommend change to one pipe system