Trouble Shooting guides are intended for use by Licensed Professional Installers.

The following message is directed at homeowners that may consider doing work or repairs on a water heater:

While we do offer these simple troubleshooting guides for conventional, tank-type gas and electric powered waters, it is Bradford White’s firm belief that a licensed installer should perform most if not all water heater maintenance functions.

Bradford White has been involved with manufacturing water heaters for over 100 years. While many water heater manufacturers sell their products through high volume home centers to anyone who walks through the door, we will only sell our products through plumbing and heating wholesale supply centers. Why? Because we are committed to professional installation of our products.

While there are many fun and interesting do-it-yourself projects, installing and/or maintaining a water heater where gas, electric, open flame and carbon monoxide are involved is not one of them. We recommend that you rely on an experienced professional plumbing and heating contractor for water heater installation and maintenance. Not only will they install it correctly and back their workmanship, but they also have access to a full line of the highest-quality water heaters, with features that simply can't be found at retail centers. A professional will help you choose the right water heater for your application. It’s the right thing and the safe thing to do for yourself and your family. With these thoughts in mind, please consider the following guides as diagnostic tools only and not suggestive of operation you, as a homeowner, should perform.