Warranty Procedure for Contractors and Wholesalers

Review the Warranty Check List:

  • Obtain and confirm model and serial number.
  • Confirm water heater is covered under warranty.
  • Distributor must fill out warranty allowance (WAF). Must have address, model and serial numbers or part number(s) if applicable. No Return Material for Authorization (RMA) number or customer reference number required (if west of the Mississippi River or past first year of installation unless requested by Bradford White).
  • Make a photo copy for your records.
  • If you are a consumer, Click Here to contact the warranty department

See appropriate documents below for additional information

*This information is presented as assistance to determine the date of manufacture and duration of the Limited Warranty only when the product is used, installed and maintained in accordance with the Installation/Operation Instructions and as per the terms and conditions of Limited Warranty packaged with the product. Warranty duration for residential product is based upon the entered serial number being installed and used in a single family dwelling application. Usage of residential product in other applications will shorten the duration of the warranty. Final determination of warranty status will be made by Bradford White Warranty Department. Our Warranty Department at is available 24 hours a day, 7 days a weekat 800-531-2111 for further information.