Knowledge Center (FAQs) Canada

Knowledge Center

HAVE QUESTIONS?
GET ANSWERS HERE.

Knowledge Center

HAVE QUESTIONS?
GET ANSWERS HERE.

Whether you own a Bradford White water heater or you are considering one for your home, we understand you may have some questions. Well, we are here to help! This Knowledge Center is here to assist you in getting answers and helpful information. You can click on a topic, look through the current Q&A’s or use our answer search tool. We’ll guide you to the information and answers you need quickly and easily.

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Great question - and we have a special page on this site to tell you why you should! Check it out here. Plus, you can ask your plumbing professional about Bradford White, too. We're confident they will mention our outstanding quality, performance, and reliability that makes us Built to be the Best®. Need a plumbing pro? Find one here.

Thank you for your interest in purchasing a Bradford White water heater.  Unlike other brands that sell through big box stores, Bradford White feels very strongly that our water heaters should be specified, sold, and installed by qualified professionals only. To find a plumbing professional in your area who sells and installs Bradford White, click here.  Here are some reasons to feel good about choosing Bradford White.

Your model number and serial number are located on the rating plate on your water heater. The rating plate example shown here shows the model number in blue and the serial number in yellow.

Typically, we advise to drain off one gallon a month from the water heater to help remove silt and sediment. Preventative maintenance items and intervals, including tank draining, are included in the operations manual for your model. Your Bradford White water heater supporting manuals and documents can be found here. You'll need to know your model number and there are instructions provided on that page to help you locate that as well.

The lifespan of a water heater can vary depending on many factors such as fuel type, use, maintenance, water quality, the overall water heater quality, and more. Bradford White water heaters are Built to be the Best®. With a professional installation and proper maintenance, our water heaters can last 10 years or more. If you suspect your current water heater needs replacing, check out Is It Time to Replace Your Water Heater page. Then contact your plumbing professional and tell them you want the quality of a Bradford White. Additionally, Bradford White offers our BUILTBEST Extended Warranty options for many of our water heater models to give you extra peace-of-mind. Need a plumbing pro? Find one here.

Unlike other brands that sell to homeowners in big box stores, Bradford White feels very strongly that our water heaters should be purchased through and installed by qualified professionals only to ensure correct and safe installation in your home for years of worry-free service. So you won't find our products in the big box stores. If you are interested in having a Bradford White water heater installed, or have questions on pricing and availability, we always recommend you contact your local plumbing professional. To find a plumbing professional in your area who sells and installs Bradford White, check out our Contractor Finder.

Water heaters do benefit from periodic maintenance. It ensures efficient and safe operation and extends the lifespan of your unit. Please refer to the maintenance section of your installation and operation manual for your water heater. This information can be found here. Make sure you have your model number or serial number available. If you need help locating your model number - you can find instructions there as well. Although there may be some simple maintenance checks you can do yourself, we highly recommend you have a plumbing professional do the maintenance. Need a pro? Find one here.

You can find some helpful tips on whether it is time to replace your water heater here. If you are currently having performance issues with your water heater, you should have a plumbing professional evaluate whether they can be fixed or if a replacement is a better option. They can also help you find the best Bradford White water heater for your needs. Need a pro? Find one here.

In general water heaters are not self cleaning. Our Hydrojet® Total Performance System helps reduce harmful sediment build-up by the turbulent introduction of cold water into the tank. While this greatly improves tank longevity and helps maintain overall performance, it does not replace the need to periodically drain your tank. We recommend you ask your plumbing professional about routine maintenance on your water heater including draining the tank. Recommended maintenance is listed in the service manual provided with your water heater. You can find the documentation and other information for your Bradford White water heater here. Need a Pro to service your water heater? Find one here.

Under normal operation, your pilot should only have to be lit once, during installation and initial set up. If you are experiencing nuisance pilot outages, please contact a plumbing professional. To find a contractor who is familiar with Bradford White products, click here. To find the Installation and Operation Manual and other documentation for your water heater, click here.

Visit the My Water Heater Information page and enter your water heater's model number or serial number (help finding those is also on that page). Your water heater's information will be listed including links to the technical documentation and manuals for your model.

Enter your water heater's serial number on the My Water Heater Information page. This will display the manufacture date of your water heater and provide access to other useful documents. Instructions to help find your water heater's serial number are also provided on that page. 

Bradford White’s policy is to sell its products and components only through wholesale distribution. Therefore, warranty parts are only available through a professional service provider who works on/with Bradford White water heaters. Need a Pro? Find one here.

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