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Warranty & Technical Support

Warranty Support

Everyday

24 Hours

Support:

  • Tank/parts warranty
  • Limitations on warranty coverage

Technical Support

Everyday

24 Hours

Support:

  • Questions during/after installation
  • Sequence of operation
  • Diagnosis
  • Repair assistance

Product & Sales Support

Product Support

Monday - Friday

8AM - 5PM EST

Pre-installation support:

  • Product sizing
  • Performance
  • Application
  • Clarification questions.

Sales Department

Sales support:

  • Where to buy
  • Product availability
  • Other sales related questions

Please contact your local manufacturer’s representative for questions or concerns.

Heat Pump & GeoSpring* Support

Monday - Friday

8AM - 7PM EST

For questions regarding:

  • Warranty
  • Service for Bradford White’s AeroTherm® Heat Pump Water Heater

*GeoSpring Heat Pump Water Heaters made

Prior to January 2017.

Parts Department

Monday - Friday

8AM - 5PM EST

For questions regarding:

  • Parts Pricing
  • Availability and Leadtime
  • Bradford White Part Purchase Orders
  • Part Identification for all Bradford White Models

Contractor Finder Questions and Support

Listings Support & Business Listing Inquiry

Get Assistance with Your Listing

Are you a contractor considering listing your business or a contractor who already has a Contractor Finder listing? The ServiceWhale support team is equipped and ready to handle any questions, issues or assistance you may need.

Warranty & Technical Support

Warranty Support

Everyday

24 Hours

Support:

  • Tank/parts warranty
  • Limitations on warranty coverage

Technical Support

Everyday

24 Hours

Support:

  • Questions during/after installation
  • Sequence of operation
  • Diagnosis
  • Repair assistance

Product & Sales Support

Product Selection and Sizing

Pre-installation support:

  • Product sizing
  • Performance
  • Application
  • Clarification questions.

Sales Department

Sales support:

  • Where to buy
  • Product availability
  • Other sales related questions

Please contact your local manufacturer’s representative for questions or concerns.

Heat Pump & GeoSpring* Support

For questions regarding:

  • Warranty
  • Service for Bradford White’s AeroTherm® Heat Pump Water Heater

*GeoSpring Heat Pump Water Heaters made

Prior to January 2017.

Contractor Finder Questions and Support

Listings Support & Business Listing Inquiry

Get Assistance with Your Listing

Are you a contractor considering listing your business or a contractor who already has a Contractor Finder listing? The ServiceWhale support team is equipped and ready to handle any questions, issues or assistance you may need.

Person of Contact

Carlos Morales
Director, International Sales

Address:

Bradford White Corporation
725 Talamore Drive
Ambler, PA 19002 U.S.A.

China 中国総代理人

Shanghai Ximatz International Trade Co., LTD.

Phone: 86-21-64810582

Email: ximatzc@aliyun.com

Taiwan

Waibel Enterprise, Inc.

Phone: 886-2-25062181

Email: waibel@seed.net.tw

Fax: 886-2-25060129

Brunei

Chow Sing Service Centre

Phone: 673-3-336001

Email: chowsing@brunet.bn

Fax: 673-3-333410

Hong Kong

Preseli Engineering Supplies Ltd.

Phone: 8522-4236378

Email: peter@preseli.com.hk

Fax: 8522-4872790

Philippines

Dexterton Corporation

Phone: 63-2-8362111163-2-83616006

Email: dexterton@dexterton.cominfo@dexterton.com

Fax: 673-3-333410

Eastman Industrial Supply, Inc.

Phone: (+632) 8254-6051 to 54(+632) 8551-4851 to 52

Email: peter@preseli.com.hk

Fax: 8522-4872790

Singapore

Hova (Far East) Pte. Ltd.

Phone: 65-68533633

Email: hovafe@singnet.com.sg

Fax: 65-65696542

Thailand

Forbest Company Limited

Phone: 66-2682-5381

Email: info@forbest.co.th

Fax: 66-2682-5380

Daco Worldwide

Daco Worldwide Marketing Corp.

Phone: 954-967-0700

Email: sales@dacoworld.com

Puerto Rico

Inter American Builders Agencies Co.

Phone: 787-752-0200

Email: RicardoJ@iabaco.com

Fax: 787-757-0210

Trinidad

Hadco Limited

Phone: 868-675-7628

Email: johnh@hadcoltd.com

Fax: 868-675-2641

Costa Rica

Strong Costa Rica, S.A.

Person of Contact

Manrique Gutierrez

Phone: (506) 2589-5050

Email: mgutierrez@sica.co.cr

Address

De la Panasonic 1 Km Sur, 1 Km Oeste,
Calle Potrerillos, San Rafael,
Alajuela, Costa Rica
Código postal: 20108

Servex Internacional S.A.

Phone: 506-2253-1152

Email: carlosbravo@servexinternacional.com

Guatemala

Strong Guatemala, S.A.

Person of Contact

Jose Roberto Matheu

Phone: (502) 2233-0870

Email: jrmatheu@sica.co.cr

Address

Calzada La Paz, 18-40 Zona 5
Ofibodegas “CENTRO 5”
Bodega #122
Ciudad de Guatemala, 01005
Guatemala

INSTALACIONES MODERNAS S.A.

Phone: 502-23847600

Email: jefecompras@instalacionesmodernas.com

Honduras

Strong Internacional Honduras

Person of Contact

Gustavo Romero

Phone: (504) 2510-0833

Email: gromero@sica.co.cr

Address

24 ave, 6 y 7 Calle N.O.
Antiguo Local de LLANRESA
Col. Moderna, San Pedro Sula, Honduras

Panama

Strong Panama, S.A.

Person of Contact

Laureano Jaramillo

Office: (507) 263-4612 Cell: (507) 6208-1158

Email: ljaramillo@sica.co.cr

Address

Strong Internacional Centroamerica, S.A.
Plaza 507 Business Center, Second Floor
64 West, Bethania, Avenue Harry Heno
Suite 104A

Rodelag, S.A

Phone: 507-236-2333

Email: compras1@rodelag.com

Fax: 507-236-2656

Nicaragua

Strong Nicaragua, S.A.

Person of Contact

Erick Gómez

Phone: (505) 2223-2189

Email: egomez@sica.co.cr

Address

Colonial Los Robles, del Hotel Colon
1 cuadra al Sur y ½ cuadra al Oeste,
Edificio San Sebastian modulo #2, Managua, Nicaragua

El Salvador

Strong El Salvador S.A. DE C.V.

Person of Contact

Walter Medina

Phone: (503) 2278-9089

Email: wmedina@sica.co.cr

Address

Complejo Industrial Santa Elena, Calle Chaparrastique,
Lote #3, Edificio Construtec, Local #2, Antiguo Cuscatlan,
La Libertad, El Salvador, Centroamérica.

Manufacturer Rep (Kazakhstan, Ukraine, Turkey, Uzbekistan, Azerbaijan and more)

Person of Contact

Mr. Eugene Serbin

Email: Eugeneserbin@gmail.com Eugene@bradfordwhite.pro

India

Person of Contact

Mr. Matthew Cherian

Phone: 971504818499

Email: mcherian@bradfordwhite.ae

Manufacturer Rep (UAE, Qatar, Bahrain, Oman, Afghanistan, Pakistan)

Strong Costa Rica, S.A.

Person of Contact

Mr. Matthew Cherian

Phone: 971504818499

Email: mcherian@bradfordwhite.ae

Iraq

Al-Muashirat General Trading Co. LTD

Phone: 00964-77-000 555 79

Email: info@al-muashirat.com

Kingdom of Saudi Arabia

BINEX (Manufacturer Rep)

Phone: 966 3 8823030

Email: m.ashfaaq@binex.com.sa

Fax: 966 3 8826816

Kuwait

Arabi Company

Phone: 965-24724058

Email: mkhanfar@arabicompany.net

Fax: 965-24724059

Qatar

Arabi Company Qatar W.L.L.

Person of Contact

Mr. Loay Ramadan

Phone: 974 4469 6841 Showroom: 974 44417976

Email: loay@arabiqatar.com

Fax:974 4468 4936

Address

PO BOX 22096
Doha, Qatar

Tadmur Trading W.L.L.

Phone: 974 4466 5501

Email: showrooms@tadmur-trading.com

Fax: 974 4466 5502

Egypt

Gabtic Engineering & Supply Ltd.

Phone: +2 38210225 - +2 38210226

Email: aly.elalfy@gabtic.com

TAQA Gas Services

Phone: 202 25202030

Email: tgs-sales@taqa.com.eg

United Arab Emirates

Speed Middle East General Trading LLC

Phone: 971-6-7478934

Email: info@smegulf.com

Bahrain

Vector General Trading W.L.L.

Phone: 973-36441237 / 973-36272757

Email: sales@vectorbh.com

NSA KAIKSOW EST

Phone: 97317297979

Email: info@nsakaiksow.com

Chile

Sandy Point Import / Export

Phone: 56-61-214251

Email: sandy.point@entelchile.net

Fax: 56-61-213919

Peru

Dispeco, S.A.

Phone: 51-1-719-6333

Email: ajporthm@dispeco.com

Fax: 57-1-719-6335

Warranty & Technical Support

Warranty Support

Everyday

24 Hours

Support:

  • Tank/parts warranty
  • Limitations on warranty coverage

Technical Support

Everyday

24 Hours

Support:

  • Questions during/after installation
  • Sequence of operation
  • Diagnosis
  • Repair assistance

Product & Sales Support

Product Support

Monday - Friday

8AM - 5PM EST

Pre-installation support:

  • Product sizing
  • Performance
  • Application
  • Clarification questions.

Sales Department

Sales support:

  • Where to buy
  • Product availability
  • Other sales related questions

Please contact your local manufacturer’s representative for questions or concerns.

Heat Pump & GeoSpring* Support

Monday - Friday

8AM - 7PM EST

For questions regarding:

  • Warranty
  • Service for Bradford White’s AeroTherm® Heat Pump Water Heater

*GeoSpring Heat Pump Water Heaters made

Prior to January 2017.

Parts Department

Monday - Friday

8AM - 5PM EST

For questions regarding:

  • Parts Pricing
  • Availability and Leadtime
  • Bradford White Part Purchase Orders
  • Part Identification for all Bradford White Models

Contractor Finder Questions and Support

Listings Support & Business Listing Inquiry

Get Assistance with Your Listing

Are you a contractor considering listing your business or a contractor who already has a Contractor Finder listing? The ServiceWhale support team is equipped and ready to handle any questions, issues or assistance you may need.

Warranty & Technical Support

Warranty Support

Everyday

24 Hours

Support:

  • Tank/parts warranty
  • Limitations on warranty coverage

Technical Support

Everyday

24 Hours

Support:

  • Questions during/after installation
  • Sequence of operation
  • Diagnosis
  • Repair assistance

Product & Sales Support

Product Selection and Sizing

Pre-installation support:

  • Product sizing
  • Performance
  • Application
  • Clarification questions.

Sales Department

Sales support:

  • Where to buy
  • Product availability
  • Other sales related questions

Please contact your local manufacturer’s representative for questions or concerns.

Heat Pump & GeoSpring* Support

For questions regarding:

  • Warranty
  • Service for Bradford White’s AeroTherm® Heat Pump Water Heater

*GeoSpring Heat Pump Water Heaters made

Prior to January 2017.

Contractor Finder Questions and Support

Listings Support & Business Listing Inquiry

Get Assistance with Your Listing

Are you a contractor considering listing your business or a contractor who already has a Contractor Finder listing? The ServiceWhale support team is equipped and ready to handle any questions, issues or assistance you may need.

Person of Contact

Carlos Morales
Director, International Sales

Address:

Bradford White Corporation
725 Talamore Drive
Ambler, PA 19002 U.S.A.

China 中国総代理人

Shanghai Ximatz International Trade Co., LTD.

Phone: 86-21-64810582

Email: ximatzc@aliyun.com

Taiwan

Waibel Enterprise, Inc.

Phone: 886-2-25062181

Email: waibel@seed.net.tw

Fax: 886-2-25060129

Brunei

Chow Sing Service Centre

Phone: 673-3-336001

Email: chowsing@brunet.bn

Fax: 673-3-333410

Hong Kong

Preseli Engineering Supplies Ltd.

Phone: 8522-4236378

Email: peter@preseli.com.hk

Fax: 8522-4872790

Philippines

Dexterton Corporation

Phone: 63-2-8362111163-2-83616006

Email: dexterton@dexterton.cominfo@dexterton.com

Fax: 673-3-333410

Eastman Industrial Supply, Inc.

Phone: (+632) 8254-6051 to 54(+632) 8551-4851 to 52

Email: peter@preseli.com.hk

Fax: 8522-4872790

Singapore

Hova (Far East) Pte. Ltd.

Phone: 65-68533633

Email: hovafe@singnet.com.sg

Fax: 65-65696542

Thailand

Forbest Company Limited

Phone: 66-2682-5381

Email: info@forbest.co.th

Fax: 66-2682-5380

Daco Worldwide

Daco Worldwide Marketing Corp.

Phone: 954-967-0700

Email: sales@dacoworld.com

Puerto Rico

Inter American Builders Agencies Co.

Phone: 787-752-0200

Email: RicardoJ@iabaco.com

Fax: 787-757-0210

Trinidad

Hadco Limited

Phone: 868-675-7628

Email: johnh@hadcoltd.com

Fax: 868-675-2641

Costa Rica

Strong Costa Rica, S.A.

Person of Contact

Manrique Gutierrez

Phone: (506) 2589-5050

Email: mgutierrez@sica.co.cr

Address

De la Panasonic 1 Km Sur, 1 Km Oeste,
Calle Potrerillos, San Rafael,
Alajuela, Costa Rica
Código postal: 20108

Servex Internacional S.A.

Phone: 506-2253-1152

Email: carlosbravo@servexinternacional.com

Guatemala

Strong Guatemala, S.A.

Person of Contact

Jose Roberto Matheu

Phone: (502) 2233-0870

Email: jrmatheu@sica.co.cr

Address

Calzada La Paz, 18-40 Zona 5
Ofibodegas “CENTRO 5”
Bodega #122
Ciudad de Guatemala, 01005
Guatemala

INSTALACIONES MODERNAS S.A.

Phone: 502-23847600

Email: jefecompras@instalacionesmodernas.com

Honduras

Strong Internacional Honduras

Person of Contact

Gustavo Romero

Phone: (504) 2510-0833

Email: gromero@sica.co.cr

Address

24 ave, 6 y 7 Calle N.O.
Antiguo Local de LLANRESA
Col. Moderna, San Pedro Sula, Honduras

Panama

Strong Panama, S.A.

Person of Contact

Laureano Jaramillo

Office: (507) 263-4612 Cell: (507) 6208-1158

Email: ljaramillo@sica.co.cr

Address

Strong Internacional Centroamerica, S.A.
Plaza 507 Business Center, Second Floor
64 West, Bethania, Avenue Harry Heno
Suite 104A

Rodelag, S.A

Phone: 507-236-2333

Email: compras1@rodelag.com

Fax: 507-236-2656

Nicaragua

Strong Nicaragua, S.A.

Person of Contact

Erick Gómez

Phone: (505) 2223-2189

Email: egomez@sica.co.cr

Address

Colonial Los Robles, del Hotel Colon
1 cuadra al Sur y ½ cuadra al Oeste,
Edificio San Sebastian modulo #2, Managua, Nicaragua

El Salvador

Strong El Salvador S.A. DE C.V.

Person of Contact

Walter Medina

Phone: (503) 2278-9089

Email: wmedina@sica.co.cr

Address

Complejo Industrial Santa Elena, Calle Chaparrastique,
Lote #3, Edificio Construtec, Local #2, Antiguo Cuscatlan,
La Libertad, El Salvador, Centroamérica.

Manufacturer Rep (Kazakhstan, Ukraine, Turkey, Uzbekistan, Azerbaijan and more)

Person of Contact

Mr. Eugene Serbin

Email: Eugeneserbin@gmail.com Eugene@bradfordwhite.pro

India

Person of Contact

Mr. Matthew Cherian

Phone: 971504818499

Email: mcherian@bradfordwhite.ae

Manufacturer Rep (UAE, Qatar, Bahrain, Oman, Afghanistan, Pakistan)

Strong Costa Rica, S.A.

Person of Contact

Mr. Matthew Cherian

Phone: 971504818499

Email: mcherian@bradfordwhite.ae

Iraq

Al-Muashirat General Trading Co. LTD

Phone: 00964-77-000 555 79

Email: info@al-muashirat.com

Kingdom of Saudi Arabia

BINEX (Manufacturer Rep)

Phone: 966 3 8823030

Email: m.ashfaaq@binex.com.sa

Fax: 966 3 8826816

Kuwait

Arabi Company

Phone: 965-24724058

Email: mkhanfar@arabicompany.net

Fax: 965-24724059

Qatar

Arabi Company Qatar W.L.L.

Person of Contact

Mr. Loay Ramadan

Phone: 974 4469 6841 Showroom: 974 44417976

Email: loay@arabiqatar.com

Fax:974 4468 4936

Address

PO BOX 22096
Doha, Qatar

Tadmur Trading W.L.L.

Phone: 974 4466 5501

Email: showrooms@tadmur-trading.com

Fax: 974 4466 5502

Egypt

Gabtic Engineering & Supply Ltd.

Phone: +2 38210225 - +2 38210226

Email: aly.elalfy@gabtic.com

TAQA Gas Services

Phone: 202 25202030

Email: tgs-sales@taqa.com.eg

United Arab Emirates

Speed Middle East General Trading LLC

Phone: 971-6-7478934

Email: info@smegulf.com

Bahrain

Vector General Trading W.L.L.

Phone: 973-36441237 / 973-36272757

Email: sales@vectorbh.com

NSA KAIKSOW EST

Phone: 97317297979

Email: info@nsakaiksow.com

Chile

Sandy Point Import / Export

Phone: 56-61-214251

Email: sandy.point@entelchile.net

Fax: 56-61-213919

Peru

Dispeco, S.A.

Phone: 51-1-719-6333

Email: ajporthm@dispeco.com

Fax: 57-1-719-6335