BRADFORD WHITE WATER HEATERS POLICIES, DISCLAIMERS & DISCLOSURES

Thank you for visiting the Bradford White Water Heaters policies, disclaimers & disclosures information page. For Corporate information, please visit Bradford White Corporate Policies, Disclaimers & Disclosures.

General Policies, Disclaimers & Disclosures

Contractor Directory

The Bradford White Water Heaters Contractor Directory provides help for you to locate and potentially purchase products/services from companies in your geographic area who chose to respond to an offer from Bradford White to list their business. Their listing is not an endorsement by Bradford White and we advise you to exercise your own judgment and investigate, as you deem necessary, before proceeding with any online or offline transaction with any contractor.

For Professional Installation Only

To ensure the safety of its customers and the quality and performance of its products, Bradford White Water Heater products should only be purchased through and installed by qualified plumbing and heating professionals. The contractor or specifying engineer is responsible for ensuring the product meets local and state codes, standards, and regulations.

Use of Bradford White Products in Plumbing, Heating & Storage Systems

It is the responsibility of the contractor or specifying engineer to properly design the plumbing layout and correctly size all components within. This includes, but is not limited to: water heaters, boilers, volume water heaters, storage tanks, expansion tanks, mixing valves, piping, pumps, etc. In no event does Bradford White make any warranty, expressed or implied, regarding the design and installation of the plumbing system, or its components, beyond the manufacturer’s warranty provided with the water heater(s), boiler(s), and/or storage tank(s).

E-Commerce Policy (United States only):

Bradford White Water Heaters does not directly sell any products on-line. Authorized ecommerce sellers of Bradford White products are independently owned businesses that have agreed to Bradford White’s E-Commerce Requirements and are solely responsible for the pricing, shipping, customer service, and condition of product upon delivery. Bradford White Corporation’s warranty obligations are limited to those specifically stated in the applicable Bradford White limited warranty document for your product. Questions regarding this policy may be directed to ecomm@bradfordwhite.com.

On-Line & Retail Sales – Bradford White Canada

Bradford White Canada offers its residential and commercial products exclusively through authorized representatives and wholesale distributors, solely for sale to qualified installers. Bradford White Canada does not authorize the customer-direct or retail sale of its products (residential or commercial) by any retail business or website. Additionally, Bradford White Canada does not endorse, recommend or make any representations or warranties regarding any of its products sold by unauthorized parties or websites, or any content, materials or other information located or accessible from any unauthorized representative, wholesale distributor or website.

Training Videos & Presentations

Technical videos prepared by Bradford White Water Heaters are for plumbing and heating wholesalers and professional installers. They are not intended for purposes of installing the featured products(s) or diagnosing or repairing any product issues by home or business owners. All Bradford White Corporation residential and commercial water heating, space heating, and storage products are designed for professional installation and service only.

Social Media Policy

All information contained in the Bradford White Water Heaters social media pages are intended to be for guidance only. Any action you take on the information is strictly at your own risk. Bradford White Water Heaters products are built for professional specification and installation and we recommend you always seek professional assistance for installation or repair. Bradford White Water Heaters may at any time and at its sole discretion change or replace the information available on the Bradford White Water Heaters social pages. All content on the Bradford White Water Heaters social pages belongs to Bradford White Water Heaters and is the intellectual property of Bradford White Corporation. The downloading or sharing of any Bradford White Water Heaters content is strictly prohibited without the permission of Bradford White Corporation. A copy of the full policy is available here. Questions regarding this policy may be sent to bwc.marketing@bradfordwhite.com.

State & Local Required & Supplemental Disclaimers & Disclosures

Required by the State of California (CA)

California Transparency in Supply Chains Act Disclosure

Bradford White Corporation (i.e. – Bradford White Water Heaters, Laars Heating Systems Company and Niles Steel Tank^®) does not tolerate human trafficking or slavery in any of its operations or its suppliers’ operations. Bradford White Corporation procurement employees advised of any suspected human trafficking or slavery violations within it supply chain are encouraged to report such activity to the Corporate Office (Chief Administrative Officer). Bradford White Corporation also maintains a non-retaliation policy against employees who report suspected human trafficking or slavery in the Bradford White Corporation supply chain.

The following disclosures are made as required by the California Transparency in Supply Chains Act of 2010 (Section 1714.43 of the California Civil Code) (referred to in this disclosure as the “Act”).

To what extent, if any, does Bradford White Corporation:

(1) Engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery? Bradford White Corporation does not at this time engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery. If; however, Bradford White Corporation is advised of a suspected supplier violation of human trafficking and slavery standards, then Bradford White Corporation will address the matter with the supplier.

(2) Conduct audits of suppliers to evaluate supplier compliance with company standards for trafficking and slavery in supply chains. Bradford White Corporation employees periodically visit our suppliers’ administrative and manufacturing facilities, but do not specifically do so for the purpose of identifying human trafficking and slavery violations. If; however, Bradford White Corporation is advised of a suspected supplier violation of human trafficking and slavery standards, then Bradford White Corporation will address the matter with the supplier.

(3) Require direct suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business. Bradford White Corporation generally requires suppliers to be in compliance with all applicable manufacturing and trade laws and is prepared to request certification from suppliers that they comply with applicable laws regarding slavery and human trafficking if Bradford White Corporation is advised of a suspected violation.

(4) Maintains internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and trafficking. Bradford White Corporation procurement employees advised of any suspected human trafficking or slavery violations within it supply chain are encouraged to report such activity to the Corporate Office (Chief Administrative Officer).

(5) Provides company employees and management, who have direct responsibility for supply chain management, training on human trafficking and slavery, particularly with respect to mitigating risks within the supply chains of products. While Bradford White Corporation does not currently conduct training specific to human trafficking and slavery, Bradford White Corporation does encourage procurement employees advised of any suspected manufacturing and trade violations, including human trafficking or slavery violations, to report such activity to the Corporate Office (Chief Administrative Officer).

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